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In addition, through Acron IT outsourcing arm, we can provide technology enabled business solutions, that will |
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Lower overall IT costs |
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Establish and improve service levels |
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Free up capital for strategic initiatives |
We help our clients succeed by enhancing their bottom line, matching technology to their business strategy and tackling complex problems with proven technical solutions. Whether implementing a support program, consolidating resources or introducing new technologies, Acron IT Consulting Services can offer a variety of customized solutions to optimize a client's infrastructure. These include: |
| Help Desk/Call Center Solutions |
Acron IT Consulting comprehensive suite of Help Desk/Call Center Solutions can help maximize your IT investments, address business challenges and enhance your competitive edge. We are fully experienced at analyzing, designing, implementing, managing and fine-tuning enterprise help desks. Whether this service is offered on your site or ours, you can count on great service levels and satisfied users. We merge our best practices and integrate with yours to provide a seamless transition to our services. Our value-added solution offers the following productivity and cost improvements: |
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Lower incident volumes |
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Reduced resolution time |
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Reduced cost of total support |
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Improved data analysis |
| Desktop Management Solutions |
Acron IT Consulting manages everything from break/fix to local server management and everything in between. We manage to service levels and take complete ownership of the support processes and integrate with your support vision, regardless of who provides it. We offer the skill and experience to help clients plan, deploy and manage large-scale PC rollouts and/or upgrades. When desktop support is bundled with our help desk/call center solution, Acron Consulting Solutions acts as the Single Point of Contact (SPOC) for all end-user requests. A summary of our desktop solution functions include: |
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Onsite, Remote, Offshore, Global Call Center |
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Desktop Support Maintenance |
| Enterprise Infrastructure Solutions |
Acron IT Consulting Solutions provides best practice capabilities and management disciplines in both systems and network management and support. Such tasks as local or remote monitoring and remediation, password administration, systems administration and management can be provided by Acron IT Consulting. We can assist with planned outages, migrations, and automation for updates, patches, or upgrades. By minimizing system downtime, promoting greater control, and increasing productivity, our approach adds maximum value to your organization. Key components of our solution include: |
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LAN/WAN & mobile/remote access deployment |
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Security assessments |
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Data center operations |
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Network Management |
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All Platform Operations |
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Server Management |
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